Privacy Policy

  1. General information

    1. This Privacy Policy applies when you visit the ("WhiteMarket", "Website", "Us", "We", or "Our"), use Our services, contact Us, or otherwise interact with Us.
    2. This Privacy Policy sets the frames of collection, storage, usage, maintenance, disclosure, and elimination (the "Processing") of the Personal Information We receive and collect. We may change and update this Privacy Policy from time to time to reflect changes to Our information collection, usage, and storage practices, more detailed information regarding the changes to This Privacy Policy you may find at the Section 11 Privacy Policy changes.
    3. We respect your privacy and are committed to protecting your Personal Information. This Privacy Policy helps explain how We collect, use, store, and protect your information when you use the Website or any other websites, pages, features, or content related to the WhiteMarket and indicates the privacy rights of the users.
    4. BY ACCEPTING THIS PRIVACY POLICY YOU AGREE TO the collection and use of information in accordance with this Privacy Policy and agree to provide to Us an explicit consent to terms and the data practices described in this Privacy Policy including the controlling, processing, storage, and usage of your Personal Information.
  2. Personal Information collection

    1. We gather certain Personal Information and data when you use Our Website ("Personal Information").
    2. You may refuse to provide such Personal Information and/or decide to give Us any other non-required data. In case you refuse to provide Us with your Personal Information, you may not be able to access or use all other features of Our Website.
    3. Except as described in this Privacy Policy, We will not sell, lease, rent or loan your Personal Information to any third party without your prior consent
    4. We may collect the following Personal Information from you when you visit the Website:
      • Technical Information such as browser type, operating system, device type, IP address, and other similar technical information received from a browser or device automatically when visiting or interacting with the Website. This may include the referring URL that led you to Website.
      • Contact Information such as email, telephone number, user ID, text of your message, time of your message, other details you provide Us via the contact forms and upon contacting Our support.
      • Analytic Information such as the pages you visited on Our Website, where you clicked, searches performed on Our Website and other similar information related to how you have used Our Website. It may also include information related to whether you receive, opened or clicked on any links in an email sent to you.
    5. Including the mentioned above, We may collect the following Personal Information from you when you use the Website:
      • Registration Information such as username, first and last name, date of birth, date of registration, Steam ID and Steam username, Steam account Trade URL.
      • Cookies Data - as described in Section 6 of this Privacy Policy.
      • KYC Verification Information such as name, date of birth, Passport number, ID number, residence address, Tax ID, country of residence and other personal content that you provide Us upon KYC procedures.
    6. This service usage data helps Our systems to ensure that Website is accessible for users across all platforms and can aid in case of disputes or technical issues. You agree to provide the Personal Information specified herein and agree that your provided Personal Information may be processed and stored by WhiteMarket.
  3. Purposes of collection

    1. We collect only that Personal Information that is reasonably necessary for Us to efficiently conduct activities under the legitimate interests, that are as follows:
      • to maintain and improve Website. We use Personal Information to ensure that Website functions properly. We process your Personal Information to provide a personalized experience, and implement the preferences you request;
      • to provide quality control. We process your Personal Information for quality control and staff training to make sure We continue to provide you with accurate information. If We do not process Personal Information for quality control purposes, you may experience issues or other interruptions.
      • to research and development purposes. We process your Personal Information to better understand you and the way you use and interact with Website. In addition, We use such information to customize, measure, and improve the content and layout of Website and other applications, and to develop new services. Without such processing, We cannot ensure your continued enjoyment of Website.
      • to engage in marketing and advertising activities. Upon your explicit consent We may send you marketing and advertising communications to inform you about relevant product offers and services, to deliver targeted marketing and to provide you with promotional offers based on your communication preferences. We use information about your usage of Website and your Contact information to provide marketing communications. YOU CAN OPT-OUT OF OUR MARKETING COMMUNICATIONS AT ANY TIME. From time to time We may request your permission to allow Us to share your Personal Information with third parties for such purposes, as described in this Privacy Policy. You may also opt-out of having your Personal Information shared with third parties, or from allowing Us to use your Personal Information for any purpose that is incompatible with the purposes for which We originally collected it or subsequently obtained your authorization.
      • to process your inquiries and to respond to your requests. For example, when you contact Us to learn more about Our products or services or when you request to receive certain materials from Us (e.g. white papers, product and services information).
      • to send you information related to Our services and products that We believe may interest you, such as newsletters or product and service updates. Such communications will be sent to you when you have chosen to receive such communication or when We have a legitimate interest to market our products and services. In any event, you will always be able to opt-out of receiving such communications. Opting out may be done directly in the communication received.
      • in our legal interest to prevent fraud or harm to Us or to any third party, and to ensure the security of our network and services, to exercise and enforce its legal rights.
      • to perform accounting and financial record in order to comply with the financial reporting requirements
  4. Data Protection Regulation and your rights

    1. This Privacy Policy includes the provisions of the EU General Data Protection Regulation (GDPR), Directive on privacy and electronic communications (ePrivacy Directive) and other applicable data protection laws ("Data Protection Regulation"), and corresponds to them and also operates within the framework of existing legislation.
    2. You have the following rights under the above-mentioned regulations, which We are obligated to fulfill:
      • Right to withdraw - you have the right to withdraw your consent where you have previously given your consent to the processing of your Personal Information;
      • Right to object - you have the right to object to the processing of your Personal Information if the processing is carried out on a legal basis other than consent;
      • Right to be informed - you can ask Us what categories of your Personal Information is being collected;
      • Right to opt-out - you can ask Us to stop using your Personal Information for business and other benefits;
      • Right to erasure (right to be forgotten) - you can ask Us to delete your Personal Information;
      • Right of access - you can ask Us to provide the list of actual Personal Information values collected;
      • Right to non-discrimination - We provide equal services, meaning they cannot discriminate against your rights;
      • Right to rectification - you can ask Us to correct your Personal Information in a situation when such data available Us or disclosed to third parties is inaccurate or incomplete;
      • Right to restrict - you can ask Us to introduce the restriction regime on the processing of your Personal Information, so that in each case the data may be processed only upon separate consent from you;
      • Right to data portability - if We process your Personal Information based on your consent, or the processing is carried out by automated means, you may request to receive your Personal Information in a structured, commonly used and machine-readable format, and to have Us transfer your Personal Information directly to another Controller, where technically feasible unless the exercise of this right adversely affects the rights and freedoms of others. (Controller is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of your Personal Information);
      • Right to lodge a complaint - if you believe that We have infringed your rights, We encourage you to contact us first at so that We can try to resolve your issue or dispute informally. You also have a right to lodge a complaint with a competent supervisory authority;
      • Storage of your personal information - We will try to limit the storage of your Personal Information to the extent that storage is necessary to serve the purpose(s) for which the Personal Information was processed, to resolve disputes, enforce Our agreements, and as required or permitted by law;
    3. To exercise any of these rights, please contact Us at will respond to your request within a reasonable timeframe and notify you of the actions taken.
  5. Personal Information We do not process

    1. We do not collect or store any Personal Information about children under 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided Us with Personal Information, please contact Us at . If We become aware that We have collected Personal Information from children without verification of parental consent, We take steps to remove that information.
    2. We also do not process any Sensitive Personal Information, such as racial or ethnic origin, membership in political parties or political opinions, religious or philosophical beliefs, trade union membership, genetic/biometric data, health, sex life or sexual orientation. Nor do We collect any information about criminal convictions and offenses.
    3. If you believe that We have collected such information, please directly contact Us immediately in order to delete this information and resolve issues.
  6. Cookie Policy

    1. When You access Website, Our service provider on Our behalf may place cookies on your browser.
    2. A cookie is a small text file that is sent to and stored on your computer or other internet-connected devices to identify your browser or store information. They are widely used in order to make websites work, or work in a better, more efficient way. The information We obtain through the use of Cookies may include information about your computer, device, and browser, such as your IP address, browser, operating system and device characteristics, language preferences, mobile device or advertising ID, referring URLs and other.
    3. Cookies are sent to your browser from Us and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze Website.
    4. Examples of Cookies We use:
      • Session Cookies. We use Session Cookies to operate Our Website.
      • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
      • Security Cookies. We use Security Cookies for security purposes.
    5. If you access Website from a mobile or other devices, We may collect information for that device such as a unique device identifier ("UDID").
    6. We use these technologies in order to recognize you as Our Website user, customize Website, understand usage and determine the effectiveness of email marketing campaigns, measure promotional effectiveness and collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.
    7. You may adjust your browser to reject all cookies or to indicate when a cookie could be sent. We request you to provide explicit consent to use cookies. However, if you do not accept cookies, you may not be able to use all of the features and services provided by the Website in a full manner.
  7. Security

    1. We protect your Personal Information under internationally acknowledged standards, using physical, technical, and administrative security measures to protect the privacy of the information you provide to Us from unauthorized or accidental access, loss, misuse, disclosure, alteration, destruction as well as from other illegal actions of third-parties.
    2. We have also implemented a number of security and technical measures to ensure that your information is protected and securely maintained such as encryption, data storage diversification, internal data access restrictions, anonymization technology, data and asset diversification, and strict physical access controls to buildings & files.
    3. Please note that transmission of information (including communications by email) over the Internet or other publicly accessible networks is not one hundred percent secure, no method of transmission over the Internet is totally secure.
    4. Also, please note that We are not liable for the security of any information you have transmitted to Us or received from Us by Internet or wireless connection, including email, phone, or other means of communication since We have no way of protecting that information once it leaves and until it reaches Us. While We strive to use commercially acceptable means to protect your Personal Information, We cannot guarantee its absolute security.
    5. You should also understand the responsibility and take safety precautions to protect your own Personal Information.
    6. If you have any suspicions that your Personal Information has been put in jeopardy, or at any risk, particularly your account, password and/or other information, please make sure to contact Us as soon as possible.
  8. Personal Information sharing

    1. We may disclose information about you:
      • to the extent required by law such as to comply with court orders, search warrants, regulatory orders, subpoenas, and other lawful requests by public authorities, including to meet national security or law enforcement requirements;
      • to protect the personal safety of users of Our Website or the public;
      • in connection with any legal proceedings or prospective legal proceedings;
      • to establish, exercise or defend Our legal rights;
      • to third parties that help us operate Our Website (e.g. server hosting providers, business management and email distribution service providers and other similar service providers). These companies are authorized to use your personal information only as necessary to provide these services to Us;
      • to legal authorities, consultants, advisors or service providers when required to investigate, respond to, or prevent, fraud; or when required to ensure the security of our network and services and protect the safety of Us or the public;
      • to Our resellers, agents, partners or service providers acting on our behalf in connection with the execution of Our products or services;
    2. We will anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case We may use this information indefinitely without further notice to you.
  9. International Data Transfer

    1. If you are located in the EU, make a notice that your Personal Information will not be transferred to countries that are not part of the EU or not offering an adequate level of protection decided through an Adequacy Decision.
    2. We take measures in order to establish that your Personal Information is treated just as safely and securely as it would be within the European Union and under the Data Protection Legislation as follows:
      • choosing only partners and services that are compliant with the EU standards;
      • limiting access to your Personal Information to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
      • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your Personal Information) including notifying you and the governing authority where We are legally required to do so;
  10. Personal Information retention

    1. We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes for its collection, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.
    2. We will not keep your Personal Information for any longer than is necessary for the scope of the reason(s) for which it was collected.
    3. Your Personal Information will be stored according to the following factors which determine the period of how long it will be kept:
      • Our objectives and requirements;
      • the types of Personal Information in question;
      • the purposes for which Personal Information in question is collected, held and processed;
      • Our legal basis for collecting, holding and processing that Personal Information;
      • any legal obligation to store such information;
    4. We ensure that Personal Information kept is regularly reviewed against such criteria to assess whether it should be kept any longer.
  11. Privacy Policy changes

    1. This Privacy Policy is effective as of the date of publishing on this Website and will remain in effect except with respect to any changes in its provisions in the future, that come into force and will be applied immediately after they are published on the Website.
    2. We may update and/or change the terms of this Privacy Policy, and We will notify you by revising the date at the top of this Privacy Policy and, in some cases, We may provide you with additional notice such as adding a statement to Website, by emailing you directly prior to these changes taking effect, so that you aware of the type of Personal Information We collect, proceed and storage, and how it will be used, and under what circumstances (if any) We may disclose such information.
  12. Miscellaneous

    1. Website may contain links to other websites that are not operated by Us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
  13. Contact details

    1. Should you have any questions about this Privacy Policy, the practices of Website, or your dealings with Website, please contact Us at .