FAQ

white.market is a CS2 skins trading marketplace. It works similarly to the well-known Steam market. However, there’s one big thing that makes them different. The seller can withdraw funds in national currencies since it differs from the Steam wallet balance. Because of this advantage, prices are lower than on the Steam market. Both sellers and buyers can profit from it. Furthermore, our system protects users' funds during trading and payment. You must be 18 years old and own a Steam account to use our site.

You can contact the support team by clicking the Support button in the footer of our website.

Steam Trade URL is an account-specific link facilitating the exchange of Steam items. When you have your Steam Trade URL, the exchange process is easier and more convenient.

Yes, it is. white.market guarantees that it does not share your Steam API Key with third parties. It is used by our platform only to protect your transaction. Your Steam API key will not allow us to transfer your skin to another user because the final decision on the transfer of the trade is made by the user in Steam Guard.

white.market offers the following top-up sources:

• with your bank card;
• with USDT, BTC, ETH, and WBT from crypto wallet or via WhiteBIT Codes;
• with skins.

Know Your Customer (KYC) is the process of user verification implemented by various financial institutions. It is designed to protect them against fraudulent activity, money laundering, or terrorist financing.

Deposit and withdrawal fees can also depend on many factors. They usually vary from 1 to 6% depending on the payment system.

1. Log in to white.market via Steam OpenID.
2. If you haven't verified your e-mail yet, please do so in your profile.
3. Make sure that your privacy settings on Steam and your inventory are set to "Public".
4. If you haven't set up a Steam Trade Link on white.market yet, please do so in your profile.
5. If you haven't set up an API Key on white.market yet, please do so in your profile.
6. If you haven't installed the white.market mobile app yet, please install it.
7. Open your Inventory.
8. Select the skin you want to sell.
9. Set your price for the skin.
10. Press the "Sell now" button.
Wait for someone to buy your skin (you'll receive a Steam offer).Check the buyer's Confirm the offer in the Steam app.After the deal is complete, the value of the skin will be credited to your white.market balance.

Do you have issues with your purchase? Our support can help you with it.

1. Log in to white.market via your Steam account.
2. If you haven't verified your e-mail yet, please do so in your profile.
3. Make sure that your privacy settings on Steam and your inventory are set to "Public".
4. If you haven't set up a Steam Trade Link on white.market yet, please do so in your profile.
5. If you haven't set up an API Key on white.market yet, please do so in your profile.
6. If you haven't installed the white.market extension yet, please install it.
7. Open your Inventory.
8. Select the skin you want to sell.
9. Set your price for the skin.
10. Press the "Sell now" button.
11. Wait for someone to buy your skin (you'll receive a Steam offer).
12. Check the buyer's nickname, photo, and registration date and accept the trade.
13. Confirm the offer in the Steam app.
14. After the deal is complete, the market value of the skin will be credited to your white.market balance.

Do you have issues with your purchase? Our support can help you with it.

After the CS:GO update from March 30th, 2018, CS:GO items are automatically locked for 7 days after they have been traded. The tradelock always ends at 7 a.m. (GMT) of (or after) the last day of tradelock. In the worst case, the tradelock can actually last for 8 days. Skins with tradelock cannot be put up for sale, as the seller cannot transfer the skin to the buyer.

There are multiple reasons why you might not be receiving any trade offers:

1. If you have recently changed or installed the Steam Authenticator. This usually happens after you activate the Authenticator for the first time or when you change your phone/phone number. Changing the Steam password also leads to a temporary trading ban. You can get more information about this if you try to trade on Steam.
2. If your trade link that was set up in your white.market profile is not valid anymore. Make sure that the trade link set in your white.market profile is identical to the one on Steam.
3. If you’ve received a VAC, trade, or community ban. This means that your account cannot execute any trades anymore. If you have already bought any items, please contact our support team.
4. If your Inventory is full. It can contain up to 1000 items. If you have already reached that limit, you need to clear your inventory to fit the items you want to receive.

The transaction expires if the seller does not accept the offer within 12 hours after clicking the Buy now button. It may also mean that the seller has canceled the offer.

Fees depend on many factors and providers, exchange rate, transfer network. They can vary between 1 and 7% depending on many factors.

The extension improves the security of the transaction. It sends and receives incoming and outgoing offers on the skins trading platform (in order to give something to another user, you need to confirm the offer in Steam Guard personally).

1. Before you give an item to a buyer, check if this deal is active on the white.market website, and also if the user and the account that white.market shows you (nickname, picture, and, MOST IMPORTANTLY, the date of registration on Steam) match; it is the date that scammers cannot fake, unlike their pictures and nicknames).
   Important: you should have only ONE trade request from a buyer (scammers often cancel the trade made on the platform and try to send a new one). Never accept such trades and immediately report such buyers to the support team.
2. You should not add sellers and buyers as friends, as well as chat with them on Steam. We do not recommend any communication outside our marketplace, as we cannot guarantee the good intentions of all users. Do not share your trade link or API Key with anyone, and do not follow any links that Steam users send you, even if they sell items on our platform.
3. Before entering your login and password, make sure that you are on white.market. This will help you avoid phishing. Scammers would often make a copy of a platform with a slightly different address in order to get users’ data. The same goes for Steam: make sure that you are on steamcommunity.com before doing anything. We recommend that you add both addresses to your favorites and enter them using previously created bookmarks in the browser.

white.market is not responsible for the actions of users outside our marketplace. If users carefully read and follow all the recommendations above, then they have nothing to worry about. Stay alert and take care of your skins.