FAQ
Still have questions?
Our support team will help you with any issue.
Our support team will help you with any issue.
General
white.market is a CS2 (CS:GO) skins trading marketplace. It works similarly to the well-known Steam market. Prices on white.market are lower than on Steam. Both sellers and buyers can make a profit on the platform. Moreover, our system protects users' funds during trading and payment. You must be 18 or older and have a Steam account to use our website.
To create an account, simply log in using your Steam information. This will automatically link your Steam account to our platform.
To begin trading, follow these steps:
- Verify your email address to secure your account.
- Ensure that your Steam privacy settings and inventory are set to "Public".
- Enter your Steam Trade URL to connect your Steam inventory.
- Provide your Steam API key to enable automated transactions.
- Make sure you have the white.market Chrome extension or mobile app installed.
Steam Trade URL is an account-specific link facilitating the exchange of Steam items. When you have your Steam Trade URL, the exchange process is easier and more convenient. You can find it here
The Chrome extension enhances transaction security by managing incoming and outgoing offers on the skins trading platform. It helps you confirm offers personally through Steam Guard. Alternatively, you can use our mobile app for the same functionality.
You can contact the support team by:
- clicking “Contact us” button on the right;
- clicking the Support button in the footer of our website.
Account
We can’t retrieve your email address from Steam, so you’ll need to provide one separately. It doesn’t have to be the same email you use for Steam. We need your email to send you important notifications and alerts, ensuring you stay updated on your account activity, offers, and other essential information.
- Go to your Profile Settings.
- Click “Edit Email” and enter your new email address.
- A verification letter will be sent to the new address.
- Enter the verification code from the email to confirm the change.
You can request to have your account deleted through our support team.
Know Your Customer (KYC) is the process of user verification implemented by various financial institutions. It is designed to protect them against fraudulent activity, money laundering, or terrorist financing.
It usually takes from 10 to 30 seconds. If there are any issues or rejections, it may take an hour or two. In very rare cases, it can take up to a day.
Issues are handled individually through our support team. Please reach out for assistance.
Trading
To begin trading, follow these steps:
- Verify your email address to secure your account.
- Ensure that your Steam privacy settings and inventory are set to "Public".
- Enter your Steam Trade URL to connect your Steam inventory.
- Provide your Steam API key to enable automated transactions.
- Make sure you have the white.market Chrome extension or mobile app installed.
- Log in to white.market via Steam OpenID.
- Confirm your email.
- Ensure that your Steam privacy settings and inventory are set to "Public".
- If your Steam Trade Link is not yet connected to white.market, do so in your profile.
- Install the white.market mobile app or Chrome extension.
- Deposit funds into your balance.
- Select the skin you want to purchase and click "Buy Now".
- The required amount will be frozen on your balance.
- Wait for the seller to send a Steam offer.
- Receive your purchase.
- Log in to white.market via your Steam account.
- If you haven't verified your e-mail yet, please do so in your profile.
- Make sure that your privacy settings on Steam and your inventory are set to "Public".
- If you haven't set up a Steam Trade Link on white.market yet, please do so in your profile.
- If you haven't set up an API Key on white.market yet, please do so in your profile.
- If you haven't installed the white.market mobile app or Chrome extension yet, please install it.
- Open your Inventory.
- Select the skin you want to sell.
- Set your price for the skin.
- Press the "Sell now" button.
- Wait for someone to buy your skin (you'll receive a Steam offer confirmation request).
- Check the buyer's nickname, photo, and registration date and accept the trade.
- Confirm the offer in the Steam app.
- After the deal is complete, the market value of the skin will be credited to your white.market balance.
The fee for sellers is 5% per skin (min. amount is $0,01). There are no fees for buyers.
After you have transferred the item to the buyer, the funds will be credited to your white.market balance in approximately 8 days. This delay exists because Steam trades can be reversed during this protection period (check Trade-Protected Items).
If the trade status is not updating, make sure the white.market browser extension or mobile app is installed and running.
Once the funds are credited, you can use your balance to purchase other items on white.market or withdraw your funds.
After the CS2 (CS:GO) update from March 30th, 2018, CS2 (CS:GO) items are automatically locked for 7 days after they have been traded. The tradelock always ends at 7 a.m. (GMT) of (or after) the last day of tradelock. In the worst case, the tradelock can actually last for 8 days. Skins with tradelock cannot be put up for sale, as the seller cannot transfer the skin to the buyer.
- Go to inventory (where your skins on sale are).
- Click the skin you want to edit.
- Enter a new price and click "Change price"
- Go to inventory (where your skins on sale are).
- Click the skin you want to cancel.
- Click the "Remove from sale" button.
There are multiple reasons why you might not be receiving any trade offers:
- If you have recently changed or installed the Steam Authenticator. This usually happens after you activate the Authenticator for the first time or when you change your phone/phone number. Changing the Steam password also leads to a temporary trading ban. You can get more information about this if you try to trade on Steam.
- If your trade link that was set up in your white.market profile is not valid anymore. Make sure that the trade link set in your white.market profile is identical to the one on Steam.
- If you’ve received a VAC, trade, or community ban. This means that your account cannot execute any trades anymore. If you have already bought any items, please contact our support team.
- If your Inventory is full. It can contain up to 1000 items. If you have already reached that limit, you need to clear your inventory to fit the items you want to receive.
The transaction expires if the seller does not accept the offer within 12-24 hours after clicking the Buy now button. It may also mean that the seller has canceled the offer. The trade will be automatically refunded.
- Before you give an item to a buyer, check if this deal is active on the white.market website, and also if the user and the account that white.market shows you (nickname, picture, and, MOST IMPORTANTLY, the date of registration on Steam) match; it is the date that scammers cannot fake, unlike their pictures and nicknames).
Important: you should have only ONE trade request from a buyer (scammers often cancel the trade made on the platform and try to send a new one). Never accept such trades and immediately report such buyers to the support team. - You should not add sellers and buyers as friends, as well as chat with them on Steam. We do not recommend any communication outside our marketplace, as we cannot guarantee the good intentions of all users. Do not share your trade link or API Key with anyone, and do not follow any links that Steam users send you, even if they sell items on our platform.
- Before entering your login and password, make sure that you are on white.market. This will help you avoid phishing. Scammers would often make a copy of a platform with a slightly different address in order to get users’ data. The same goes for Steam: make sure that you are on steamcommunity.com before doing anything. We recommend that you add both addresses to your favorites and enter them using previously created bookmarks in the browser.
white.market is not responsible for the actions of users outside our marketplace. If users carefully read and follow all the recommendations above, then they have nothing to worry about. Stay alert and take care of your skins.
Due to the recent Steam updates and increased abuse of the Trade Protection feature, market conditions have become unstable. To protect users and maintain fairness, we've introduced new temporary rules for trade reversals:
If the seller reverses the trade:
The buyer will receive a full (100%) refund of the payment.
If the buyer reverses the trade:
The payment will not be refunded to the buyer. Seller gets his skin back.
These measures are temporary and aimed at keeping the platform stable and safe during this volatile period.
Balance
- Click “Balance” in the top right corner.
- Click the Plus icon.
- Choose the type of deposit you want to make and follow the guidelines.
- Click “Balance” in the top right corner.
- Click the Minus icon.
- Choose the type of withdrawal you want to make and follow the guidelines.
white.market offers the following top-up sources:
- with your bank card;
- with USDT, BTC, ETH, and WBT from crypto wallet or via WhiteBIT Codes;
- with skins;
- with Deposit Cards via Kinguin or G2a;
- with ESEA WM codes.
- with USDT, BTC, ETH, and WBT from crypto wallet or via WhiteBIT Codes
Deposit and withdrawal fees can also depend on many factors. They usually vary from 1 to 3% depending on the payment system.
Possible situations
- Check your privacy settings on Steam: your inventory and Steam profile should be visible to all users.
- Check if you are able to trade, and disable family view in Steam settings (if it's ON).
- Make sure the correct Steam trade link has been entered. Enter it again.
- Make sure the mobile app is installed and working. Log out and log in again. If that doesn't help, try deleting and reinstalling it.
- Make sure you are logged into Steam in your browser.
Issues are handled individually through our support team. Please reach out for assistance.
There could be various reasons, such as a billing provider decline. Please double-check that your card is active and all details are correct. If the issue persists, contact our support team for help.
Please reach out to our support team to resolve the issue.
We may request further verification or additional documents to ensure compliance with our policies and to prevent any suspicious activity.
- Make sure the extension is installed in Google Chrome: it won't work in other browsers.
- Make sure you are logged into Steam account in your browser (and the same account is connected to your white.market account).
- Check if you are able to trade, and disable family view in Steam settings (if it's ON).
- If the steps above didn't help, log out from both white.market and Steam in the browser, reinstall the extension, and log in again.
- If you keep getting the same error, please contact our support.
Security
- Before you give an item to a buyer, check if this deal is active on the white.market website, and also if the user and the account that white.market shows you (nickname, picture, and, MOST IMPORTANTLY, the date of registration on Steam) match; it is the date that scammers cannot fake, unlike their pictures and nicknames).
Important: you should have only ONE trade request from a buyer (scammers often cancel the trade made on the platform and try to send a new one). Never accept such trades and immediately report such buyers to the support team. - You should not add sellers and buyers as friends, as well as chat with them on Steam. We do not recommend any communication outside our marketplace, as we cannot guarantee the good intentions of all users. Do not share your trade link or API Key with anyone, and do not follow any links that Steam users send you, even if they sell items on our platform.
- Before entering your login and password, make sure that you are on white.market. This will help you avoid phishing. Scammers would often make a copy of a platform with a slightly different address in order to get users’ data. The same goes for Steam: make sure that you are on steamcommunity.com before doing anything. We recommend that you add both addresses to your favorites and enter them using previously created bookmarks in the browser.
white.market is not responsible for the actions of users outside our marketplace. If users carefully read and follow all the recommendations above, then they have nothing to worry about. Stay alert and take care of your skins.
Two-factor authentication (2FA) adds an extra layer of security to your account. When 2FA is enabled, you’ll need to enter a code from an authentication app on your phone to confirm withdrawals.
To enable 2FA:- Go to Profile Settings and select “Security”.
- Choose “Enable 2FA”.
- Follow the on-screen instructions to set up 2FA using an authentication app like Google Authenticator or Authy.
- Scan the QR code with your authentication app and enter the generated code to verify.