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General
What is white.market?
How do I create an account?
How can I start trading on white.market?
What is a Steam trade URL?
Steam API key. Is it safe to enter it on the platform?
What is a Chrome extension for? Why do I need it?
How do I contact the support team?
Account
Why do you need my email address?
How do I change my email address?
How can I delete my account?
What is KYC? Why is it needed?
How long does KYC verification take?
Did my KYC verification fail? Why and what can I do?
Trading
How can I start trading on white.market?
How do I buy a skin on white.market?
How do I sell a skin on white.market?
What are the fees for selling?
Why can't I sell some items? Is it in a tradelock?
How do I change the price of the already listed items?
How do I cancel my offers?
Why didn't I receive any offers?
Why has my trade offer been canceled?
How to avoid scams?
Balance
How do I deposit money into my white.market account?
How do I withdraw money?
Which payment methods are supported by white.market?
What are the deposit and withdrawal fees?
Problems
I don’t receive trade offers from the platform. I buy something, but my transactions stay in the ‘Sent’ status, and I receive nothing
Did my KYC verification fail? Why and what can I do?
My deposit/withdrawal has been declined. Why and what can I do to fix it?
My white.market account was blocked. What can I do to fix it?
Why does your support ask me for additional information?
When creating an API key in Steam for selling items, does the domain I enter affect its functionality?
Security
How to avoid scams?
What is 2FA and how do I enable it?
General
Account
Trading
Balance
Problems
Security
Still have questions?
Our support team will help you with any issue.
Contact us